It's a robust AI-driven agent platform, not just a chatbot, that handles first-level customer support, lead generation, appointment setting, eCommerce support, and subject-matter questions. It's trained on your company data and business rules and speaks in your brand voice, so it works like your best-trained employee, 24/7/365.

No. We built Helper Agent because we were frustrated that competitors rely exclusively on language models like ChatGPT to know your company as well as you do. We built a solution tailored to your business - trained on your documentation, tone of voice, and support practices, integrated into your systems, and tuned with you during onboarding. The model matters less than how well it represents you.

You provide your documentation and we load it into a knowledgebase, set the agent's tone, greeting, and conversation starters, then test and tune the questions and responses together before launch. Our instructor-led onboarding helps capture this with you and your team so the agents represent you accurately.

No - and that's the whole point. It's trained on your brand voice and support style, so interactions feel like a natural extension of your team rather than a generic bot. If you encounter a response that can be improved, you can "tune" that response for all future interactions.

The system can be configured, depending on your specific needs, to hand the conversation off to a human when asked. Conversations are logged and can be routed to email, SMS, or your CRM so nothing falls through the cracks.

It answers from your knowledgebase and improves over time from your feedback, which is why we test and tune before going live. Like human support, AI is not perfect, but we work hard to limit "AI hallucinations," and the system gets better over time as it learns more of your preferred responses.

Text chat agents can run on your website (on-demand chat or embedded in a page), custom web apps, Facebook Messenger, Instagram DM, and WhatsApp, plus thousands of other apps via Zapier, Make, and n8n. With custom development we can integrate into any app that has an API - and if it doesn't have an API, we can probably build you one. Ask your account manager for more details.

Yes. With custom integration, we can connect to your existing systems and route conversations into your CRM, and for eCommerce we integrate with Shopify so customers can look up their own order status, for example. Appointment setting coordinates calendars, sends reminders, and confirms availability - we integrate directly with Google Calendar, Calendly, and iCal.

Yes. One of our more recent launches is a telephony service that leverages the same knowledgebase as the text chat, with one of 40 pleasant-sounding voices, so you can provide a phone number for prospects to receive inbound phone support. We spent more than a year stress-testing the voice agents so they're as effective as the text agents.

That mostly depends on you. Most implementations launch between 3 and 14 days. A few clients have launched within 24 hours, but that's a rarity. We move fast because we run a structured onboarding rather than making you figure it out. What's most important is that you review the prepared system to ensure you're getting the level of quality you expect.

Light. We run a white-glove deployment: you complete a focused onboarding questionnaire and share your documentation, and we handle configuration, prompt tuning, and launch. You mostly need to provide your company's knowledge and review it prior to going live.

That's exactly who we built this for. Past tools were over-complicated and built by people who didn't understand your platforms. Our white-glove deployment is fast, organized, and does the heavy lifting, so you get results in days, not months.

We do the heavy lifting, but it's a collaborative effort. Our team configures and tunes the agent with you, and we provide a helpful web-based portal so you can participate during setup and thereafter.

That varies by client, niche, and need. In a 2026 customer survey, our clients reported:

• Cost savings on customer support of 70 to 80%
• 76% reduction in support wait times
• 23% increase in response accuracy
• 31% more appointment bookings
• 18% higher customer satisfaction rate
• For sites that also integrated with a backend ERP or eCommerce platform for order lookup - 32% fewer support tickets
• One client eliminated about 24,000 support hours a year, with an 8% improvement in customer satisfaction, and reduced time-to-resolution by 67%

According to multiple surveys, the average human chat response takes about 4.5 minutes. Helper Agent's response time can be set by you, but it can be configured to respond in roughly 5 seconds. It never calls in sick, works around the clock, and scales instantly to demand.

We track response times, ticket volume, bookings, leads generated, and more. Only you can compare those to the KPIs that matter most to you.

A few factors influence the price:

• One-time setup fee: a one-time fee to configure your account and ensure a smooth launch.
• Monthly subscription: a recurring fee for access to the platform, based largely on the number of agents you need and the amount of data you store in the knowledgebase.
• Usage fees: a separate fee based on your monthly volume. Each subscription plan comes with a base amount of usage per month; if you go over that cap, you'll have access to a digital wallet you can fund as you go.

We can walk you through some estimated pricing when you book a demo. Nobody likes pricing surprises, so we keep you informed before, during, and after a decision is made.

We offer a 14-day satisfaction guarantee. If you're not completely satisfied, you get a full refund - no questions asked. Your success is our success.

We operate on a month-to-month basis - no long-term contracts with lengthy legal jargon to trap you into a relationship. We think good long-term business relationships are built on trust. That's earned, not contracted.

Yes. The "Powered by" statement can be disabled by upgrading your subscription.

A few things:

• We custom-built a semantic knowledgebase to house your company's business data and support responses.
• It's built to reflect your brand rules and guidelines (return policies, guidelines, and so on).
• The platform is configured to respond in your brand voice and tone.
• Each agent can be given different goals and objectives - first-level customer support, lead generation and qualification, appointment setting, subject-matter expertise, or a combination of these.
• Our founder grew a marketing agency and built marketing tools supporting 25,000+ businesses, so this service is grounded in real operating experience.

That's really up to you and your goals. Many of our clients use the platform to assist with first-level customer support, and a growing number are deploying agents to help with HR support, logistics, knowledge management, and customer onboarding. One regional tax client rolled out a tax agent trained on 1.2M tax records to support internal tax preparers; they were so happy with the results that they launched support agents to help sell and onboard new clients, and their HR department is next in line for first-level HR support. It's designed to complement your team and workflows - it takes first-level, repetitive inquiries off their plate so your people can focus on higher-value work. It's your workforce plus an agent that never sleeps.

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That's common. Clients run agents for PR, HR, investor relations, logistics, vendor relations, and more. We tailor the agent to whatever audience and objective you set. Book a demo and we can review your custom needs.

Absolutely. You can play with a few on our Examples page, or use one to book a demo.